Online Reservation Sales Training

Star Performance Login Agreement

Thank you for your interest in our Reservation Sales Training tool. This information is intended for the current customers of Star Performance, Inc. only. If you are a Manager or a team member of a current Star Performance, Inc. Hotel or Resort customer, please acknowledge this and enjoy.


I agree that I am an employee in good standing with a hotel or resort subscribing to the Reservations Sales Training and Mystery Shop program provided by Star Performance, Inc.

I am NOT an employee in good standing with a hotel or resort subscribing to the Reservation Sales Training and Mystery shop program provided by Star Performance, Inc.  I understand that I must contact Star Performance to gain access to this site.  The fee for non-subscribed customers to access this tool is $1,250.00 per session. Downloadiing or printing of any materials or content is expressly prohibited.



This computer system, including all related equipment, network devices (specifically including Internet access), are provided only for authorized use. All computer systems may be monitored for all lawful purposes, including to ensure that there use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information, including personal information, placed on or sent over this system may be monitored. Uses of this system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution. Evidence of any such unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for these purposes.


Accessing this site without approval is against the law and will be prosecuted to the full extent of the law.

Follow these steps to sign up for and access to Star Performance, Inc’s Online Reservation Sales Training (ORST).


Visit the web site and click on the Online Reservations Sales Training button at the top right of the screen

Click on the button that reads “Online Reservation Sales Training Login”.

A pop up window will appear asking for your log in information.

If you are not yet a Star Performance member, fill in your e-mail address, establish a password, retype your password for verification, and click on GO. Star Performance will review your request and respond within 24hrs to accept or decline your request to access out ORST.


If you are already an approved member, click on the “I already have a user, Login” near the top, right corner of the pop window.

Enter in your email address and your password, and click GO.

If you have forgotten your password, click on “Forgot your password?” link near the bottom left corner.

If you have forgotten the e-mail address you used to sign up, please contact us at OR sign up for a new account.


Once you have been approved and/or login, you will have complete, free access to our ORST. An overview of each video title is listed along the right side of the screen. A side scrolling option is also available beneath the main video. The numbers under each video relates to the number and title of the video listed along the right side.

If you need further assistance, please contact If you are ready to watch the Online Reservations Sale Training videos, please review our terms to watch, then you may sign up and/or log in below.

© 2011 - 2020 Star Performance, Inc.